Reviews – Your Secret Weapon for Success
Reviews are like a different kind of influencer, they’re more authentic and trustworthy. Without them, your business might seem sketchy to potential customers. About 80% of shoppers look for reviews online before buying something, and 60% check online retailers and marketplaces for reviews specifically.
But managing reviews manually is tough.
That’s where online review management software comes in. It lets you handle reviews all in one place, using automation to make things easier. From asking for reviews to responding to them, it’s got you covered.
Key Features of Online Review Management Software
- views. Your software should let you use multiple methods to reach your customers.
- Run Customer Experience Microsurveys: Conduct short surveys on your website or mobile app to get feedback on specific parts of the customer journey.
- Receive Real-Time SMS and Email Alerts: Stay on top of new reviews and mentions with real-time alerts. Quickly respond to negative reviews for damage control and engage happy customers by replying to positive feedback.
- View Online Reviews In-Platform: See all your reviews in one place. Use the dashboard to manage and tag reviews, making it easy to follow up or delegate tasks.
- Send Automated yet Personalized Review Responses: Use AI to automate responses to reviews while keeping them personalized. AI can help craft messages from predefined templates, making the process faster and more efficient.
- Manage Business Listings In-Platform: Keep all your business listings updated across platforms like Google, Facebook, Yelp, and more from one central location.
- Maintain Multi-Location Business Listings: If you have multiple locations, manage all their listings in one place. This makes it easier to keep information accurate and consistent.
- Access Highly Visual, Downloadable Reports: Get visually rich reports that show trends in your reviews and reputation. Download these reports to analyze your performance across different platforms.
- Customize an On-Brand Dashboard: Tailor your dashboard to match your brand’s look and feel, ensuring consistency and a professional appearance.
- Get a Custom Website Review Widget: Embed a review widget on your website to showcase positive reviews from external sources. Customize the widget to fit your brand’s style.
- Lean on Sentiment Analysis: Use AI to analyze the sentiment of reviews and social media posts, understanding whether feedback is positive, negative, or neutral.
12.Analyze Competitors’ Reputation: Compare your brand’s reviews with those of your competitors. This helps you identify strengths and opportunities for improvement.
See Viral Marketing Trends’ Online Review Management Tool in Action
Viral Marketing Trends offers additional features that set us apart:
Identify Keywords: Discover keywords frequently mentioned in your reviews to inform your content strategy.
Gauge Your Performance: Get a performance score that combines your average rating, review volume, and other factors into a single metric.
Import First-Party Reviews: Keep track of your historical reviews by importing them into the software.
Reach out to our team for a free product demo and see how Viral Marketing Trends can help you manage and improve your online reviews.